Frequently Asked Questions

A thoughtful home starts with thoughtful questions. Contact us for any and all questions through our contact page. 

How do I use my sourdough kit? 

We recommend that you reach out to us through our contact page and let us know that you would like to receive an email with instructions on how to create a sourdough starter as well as our beginner's recipe!

Shipping, Returns & Support

Where do you ship from?
Flower Mound, Texas

How long does shipping take?
Orders ship within 2-5 business days.

Delivery time:

• 3-5 business days, so it does not include weekends or Holidays

What’s your return policy?
We offer a 30-day return window. Items must be unused, in original packaging. Email us at support@pilgrimsmercantile.com to start a return. 

Can I exchange an item?
The quickest way is to return the item and place a new order once your return is accepted.

Still need help?
We’re just an email away: support@pilgrimsmercantile.com